Online Operations Specialist (E-commerce)

Qureos is seeking a highly motivated and skilled Online Operations Specialist (E-commerce) to join our growing team in Cairo, Egypt . This is a full-time position offering a competitive salary between EGP 8,000 and EGP 10,000 per month. The Online Operations Specialist will play a crucial role in ensuring the smooth and efficient operation of our e-commerce platform. This involves managing online orders, coordinating with internal teams, and optimising the online customer experience.

Responsibilities :

• Manage and process online orders, ensuring timely fulfilment and delivery.
• Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstocking.
• Respond to customer inquiries and resolve issues related to online orders, returns, and refunds.
• Analyse sales data and website traffic to identify trends and opportunities for improvement.
• Implement strategies to improve conversion rates and enhance the overall customer journey.
• Collaborate with marketing and product teams to develop and execute online promotions and campaigns.
• Maintain and update product information on the e-commerce platform, ensuring accuracy and consistency.
• Monitor and analyse competitor activity and market trends to identify opportunities for growth.
• Stay up-to-date with the latest e-commerce best practices and technologies.

Qualifications :