Analyst - Voice of Customer Insights - Customer & Technology - EgyptAlshaya Group • Egypt
Analyst - Voice of Customer Insights - Customer & Technology - Egypt
Alshaya Group • Egypt
منذ أكثر من 30 يومًا
الوصف الوظيفيIntegrate VoC findings with other data points to provide comprehensive recommendations. Create detailed reports and dashboards that inform business decisions. Present insights to stakeholders to drive CX improvements Collaborate with different departments (e.g., marketing, product development, customer service) to ensure VoC insights are integrated into their processes. Assist in the development and implementation of action plans based on VoC data. Act as an advocate for the customer within the organization, ensuring that customer feedback is considered in decision-making processes. Develop initiatives to improve customer experience based on VoC insights. Data Analysis : Expertise in analyzing large datasets for insights. Data Storytelling : Strong ability to communicate findings clearly. Insights Synthesis : Ability to connect survey insights with business data. Reporting : Proficient in developing actionable reports. Bachelors degree in Analytics, Marketing, or Business. 3-5 years in data analytics or customer insights roles. Proficient in English and Arabic. Proficient in data analysis tools (Power BI, Tableau), VoC tools (Medallia, Qualtrics, Sprinklr). Analytical thinking, attention to detail, and storytelling with data.
Analyst - Voice of Customer Insights - Customer & Technology - Egypt
Job No : 4677006
Location : Egypt : Egypt
Job Purpose :
The Voice of Customer (VoC) Insights Analyst is responsible for analyzing and reporting customer feedback to drive actionable insights and improve customer experience. The VoC Insight Analyst will work closely with the Senior VoC Manager and Customer Market Insights Function to ensure that customer feedback is effectively utilized and implemented by the brands.
Accountabilities (but not limited to) :
Data Analysis
- Writing and consistently improving VoC questionnaires
- Analyzing data to identify trends, issues, and opportunities for improvement.
- Creating and maintaining regular reports and dashboards that highlight key insights and metrics.
Cross-Data Connection
Insights Reporting
Stakeholder Support & Action Plans
Customer Advocacy
Competencies Functional (job specific) :
Qualifications :
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