Foodics Pay Operations Manager - Egypt

Who Are We❓

We Are Foodics ! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.

The Job in a Nutshell ✨

As the Foodics Pay Operations Manager you will be responsible for leading the launch and daily operations of Foodics Pay in Egypt, ensuring regulatory compliance, operational excellence and strong partner and merchant engagement throughout the payment service lifecycle.

What You Will Do ❓

• Lead the go-to-market (GTM) execution of Foodics Pay from pre-launch to full rollout.
• Coordinate with internal teams (Product, Legal, Compliance, Sales, Ops) and external stakeholders (central banks, partners) for a successful and compliant launch.
• Manage daily Pay operations including merchant onboarding, activation, transaction monitoring, issue resolution, and partner management.
• Collaborate with acquiring banks, payment partners, and hardware vendors for seamless end-to-end service delivery.
• Monitor KPIs and operational SLAs to ensure high performance and customer satisfaction.
• Act as the escalation point for payment-related issues and ensure timely resolution.
• Stay up to date with local payment regulations and ensure full legal and licensing compliance.
• Oversee terminal installation and replacements while minimizing disruption for merchants.
• Develop and implement on-site merchant training programs to enhance usage of Foodics Pay.
• Create and continuously improve standard operating procedures (SOPs) to drive operational excellence.
• Manage financial operations by addressing unsettled payments, failed transactions, BNPL invoices, and settlement issues.
• Maintain strong relationships with banking partners and internal teams to streamline financial workflows.
• Drive activation and retention efforts through onboarding calls, health checks, and outreach to underutilized terminals.
• Support reactivation strategies for churned merchants using data-driven approaches.
• Collaborate with Product, Sales, and Marketing teams to enhance offerings based on market feedback and operational needs.
• Track and report performance metrics to continuously optimize processes and team output.

What Are We Looking For ❓

Who Will Excel ❓

What We Offer You ❗

We believe you will love working at Foodics!