Italian Chat support agents

Company Description

VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.

Role Description

This is a full-time, on-site Italian Chat Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining chat etiquette, and delivering high-quality customer service on a daily basis.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone and chat Etiquette
• Excellent communication and interpersonal skills
• Ability to multitask and handle challenging situations
• Experience in a customer service role is a plus
• Fluency in Italian ( B2 - C1 )

Location : Citystars Mall, Nasr city, Cairo