Oracle CSS – Service Solution Consultant

Short DescriptionDescription

• Job Title : Service Solution Consultant
• Location : City Stars Office, Cairo
• Languages : Fluent spoken and written English, Arabic, and French (desirable)

THE ROLE :

Oracle Customer Success Services (CSS) is a services business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.

CSS Service Solution Consultants (SSCs) are experienced presales resources in CSS’s extensive portfolio of services, covering enhanced support, technical advisory, security and managed services. SSCs bring domain specialism’s providing solutioning management support to the Field Service Solution Architect (SSA) Team.

CSS SSCs have responsibility for supporting SSAs in building service solution propositions. They collaborate closely with CCS SSAs, Sales, Customers and CSS Engineers during the Sales Cycle. Interacting at various levels and using their experience of Applications operations to build relevant service propositions.

KEY RESPONSBILITIES :

EXPERIENCE / SKILLS :

This role is ideal for candidates with experience of functional and technical aspects of implementating, running and operating Oracle Applications Unlimited or Oracle SaaS covering Routine Maintenance, Upgrades, Release Management, Continuous Improvement, Change Management and Testing from a techno / functional perspective along with Project Management experience.

It is an ideal entry point for a functional architect / consultant / project manager who wishes to enter a Sales Consultancy role

A typical experience profile for successful individuals in this role would include most of the following :