IT Operations Specialist - Octopus by RTG - Immediate hire - Remotely

Octopus by RTG is hiring for a partner organization in KSA an IT Operations Specialist for a 1 year contract.

We're looking for a detail-oriented and technically skilled IT Operations Specialist to

ensure the smooth functioning of our IT systems, infrastructure, and applications. The ideal candidate will play

a critical role in supporting our Core Insurance Platform, monitoring IT operations, resolving technical issues,

and maintaining the organization's IT environment. This position is essential to ensuring business continuity

and delivering exceptional IT service to internal and external stakeholders.

Key Activities

Operational Management :

• Support the BAU operations, including of the Core Insurance Platform, ensuring high availability, performance, and reliability.
• Conduct routine system checks, troubleshoot issues, and perform preventative maintenance.
• Respond to incidents in a timely manner, ensuring minimal disruption to operations.
• Collaborate with business units to understand and align IT services with organizational goals
• Communicate effectively with senior management, providing updates on operational performance, risks, and opportunities.
• Work with the Development and Product teams to ensure smooth deployment of new features and updates.
• Identify opportunities for process automation and efficiency improvements.
• Escalate complex problems to senior IT staff or vendors as needed.

System & Infrastructure Management :

Incident and Problem Management :

Requirements

Skills required

Typical Education and Work Experience required