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Senior Technical Architect ServiceNow

Senior Technical Architect ServiceNow

SSC HR SolutionsCairo, Cairo Governorate, EG
منذ أكثر من 30 يومًا
نوع الوظيفة
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الوصف الوظيفي
  • Lead the design, configuration, and implementation of ServiceNow solutions across ITSM, ITOM, FSM, SPM, CSM any other modules of ServiceNow.
  • Provide architectural leadership and ensure alignment of ServiceNow architecture with business and technical requirements.
  • Design, implement, and support ServiceNow integrations with third-party systems (e.g., ERP, CRM, cloud platforms, etc.).
  • Oversee the creation of ServiceNow development standards, templates, and best practices.
  • Collaborate with business stakeholders to understand requirements and define the ServiceNow solutions.
  • Lead solution design sessions with clients and internal teams, ensuring the architecture fits customer needs.
  • Drive innovation by identifying and implementing new features or improvements within ServiceNow.
  • Ensure best practices in the areas of security, performance, and scalability for ServiceNow platforms.
  • Perform regular audits and reviews of the ServiceNow platform to ensure compliance with internal and external standards.
  • Provide guidance and mentorship to junior architects and developers in ServiceNow development and architecture.
  • Lead troubleshooting and performance tuning efforts for the ServiceNow platform.

    • Requirements

    • Bachelor’s degree in computer science, Information Technology, or related field.
    • 7+ years of experience in ServiceNow consulting, with hands-on experience in multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).
    • Proven expertise in providing design and solutions to the business requirements.
    • Experience in leading the implementations and / or managed services team.
    • Proven experience in configuring and customizing ServiceNow, including scripting (JavaScript) and integrations (SOAP / REST).
    • Strong expertise in ITSM processes and ITIL frameworks.
    • Strong communication skills and the ability to interact with both internal and external senior stakeholders.
    • Ability to manage multiple tasks and projects simultaneously while delivering high-quality results.
    إنشاء تنبيه وظيفي لهذا البحث

    Senior Architect • Cairo, Cairo Governorate, EG