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Senior Technical Architect ServiceNow
SSC HR SolutionsCairo, Cairo Governorate, EG30+ days ago
Job type
- Quick Apply
Job descriptionLead the design, configuration, and implementation of ServiceNow solutions across ITSM, ITOM, FSM, SPM, CSM any other modules of ServiceNow. Provide architectural leadership and ensure alignment of ServiceNow architecture with business and technical requirements. Design, implement, and support ServiceNow integrations with third-party systems (e.g., ERP, CRM, cloud platforms, etc.). Oversee the creation of ServiceNow development standards, templates, and best practices. Collaborate with business stakeholders to understand requirements and define the ServiceNow solutions. Lead solution design sessions with clients and internal teams, ensuring the architecture fits customer needs. Drive innovation by identifying and implementing new features or improvements within ServiceNow. Ensure best practices in the areas of security, performance, and scalability for ServiceNow platforms. Perform regular audits and reviews of the ServiceNow platform to ensure compliance with internal and external standards. Provide guidance and mentorship to junior architects and developers in ServiceNow development and architecture. Lead troubleshooting and performance tuning efforts for the ServiceNow platform.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- 7+ years of experience in ServiceNow consulting, with hands-on experience in multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).
- Proven expertise in providing design and solutions to the business requirements.
- Experience in leading the implementations and / or managed services team.
- Proven experience in configuring and customizing ServiceNow, including scripting (JavaScript) and integrations (SOAP / REST).
- Strong expertise in ITSM processes and ITIL frameworks.
- Strong communication skills and the ability to interact with both internal and external senior stakeholders.
- Ability to manage multiple tasks and projects simultaneously while delivering high-quality results.
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Senior Architect • Cairo, Cairo Governorate, EG
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