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ServiceNow Process Consultant

ServiceNow Process Consultant

SSC HR SolutionsCairo, Cairo Governorate, EG
30+ days ago
Job type
  • Quick Apply
Job description

Job Summary :

We are seeking a skilled and experienced ServiceNow Process Consultant with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will possess a strong background in ITIL-based processes, and hands-on experience with the ServiceNow platform to drive process optimization, stakeholder engagement, and successful solution delivery. You will play a key role in analyzing business needs, designing scalable ServiceNow processes, and guiding implementation best practices.

Key Responsibilities :

  • Act as the subject matter expert (SME) on ITSM, ITOM, and ITAM modules in ServiceNow.
  • Conduct workshops and consult with business stakeholders to define current and future state processes.
  • Perform gap analysis and recommend solutions based on industry best practices and ITIL framework.
  • Design, document, and improve ITIL-aligned processes (Incident, Problem, Change, Request, CMDB, Discovery, Asset Lifecycle, etc.).
  • Collaborate with ServiceNow developers and architects to translate process requirements into technical designs.
  • Support UAT, training, and organizational change management initiatives.
  • Ensure platform configurations and customizations meet business needs and compliance standards.
  • Develop KPIs, reports, and dashboards to monitor performance and adoption of implemented solutions.
  • Stay updated with the latest ServiceNow features, releases, and industry trends.

Requirements

Required Skills & Qualifications :

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 5+ years of IT consulting or business process consulting experience.
  • 3+ years of hands-on experience working with ServiceNow ITSM, ITOM, and / or ITAM modules.
  • Strong understanding of ITIL v3 / v4 frameworks and related best practices.
  • Experience in process design, business analysis, and stakeholder engagement.
  • Ability to create process maps, SOPs, and detailed documentation.
  • Proficient in using ServiceNow tools such as Flow Designer, Service Catalog, Discovery, CMDB, and Asset Management.
  • Strong analytical, problem-solving, and communication skills. Preferred Qualifications :
  • ServiceNow Certifications such as o Certified System Administrator (CSA) o Certified Implementation Specialist – ITSM, ITOM, or ITAM o Certified Application Developer (CAD) (optional but desirable)
  • ITIL v4 Foundation or higher certifications.
  • Knowledge of integration protocols (REST, SOAP), data modeling, and scripting (JavaScript) is a plus.
  • Experience in Agile / Scrum project environments. Soft Skills :
  • Excellent interpersonal and client-facing communication.
  • Strong documentation and presentation skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Team player with the ability to work independently.
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    Consultant • Cairo, Cairo Governorate, EG

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