ServiceNow Business Analyst

Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.

This position requires flexibility to work on US times and flexibility to travel abroad when needed.

Responsibilities

• Process Analysis and Design :
• Conduct in-depth analysis of existing IT processes, identifying inefficiencies and opportunities for automation.
• Design and document new or improved processes that align with best practices and ServiceNow capabilities.
• Create clear and concise process flows, diagrams, and documentation to ensure understanding and adherence.
• ServiceNow Configuration :
• Configure ServiceNow to support business requirements, including workflows, forms, reports, and dashboards.
• Customize ServiceNow to optimize user experience and streamline workflows.
• Ensure data integrity and accuracy within the ServiceNow platform.
• Requirements Gathering and Elicitation :
• Collaborate with stakeholders to gather and document functional and non-functional requirements.
• Conduct workshops, interviews, and surveys to elicit information and clarify requirements.
• Translate business needs into technical specifications for development teams.
• Testing and Validation :
• Develop and execute test cases to verify the functionality and performance of ServiceNow implementations.
• Identify and report defects, and work with development teams to resolve issues.
• Conduct user acceptance testing (UAT) with end-users to ensure satisfaction and readiness for production.
• Training and Support :
• Provide training and support to end-users on ServiceNow usage and best practices.
• Create user guides, tutorials, and other training materials.
• Assist with troubleshooting and resolving user issues.
• Continuous Improvement :
• Monitor ServiceNow performance and identify areas for optimization.
• Stay up-to-date with the latest ServiceNow features and best practices.
• Proactively suggest improvements to streamline processes and enhance user experience.

Requirements

Benefits