Work from home Jobs in Egypt

QuickfirmX is partnering with a leading international company launching in Egypt!

Are you a passionate and customer-focused individual fluent in both Spanish and English? Do you thrive in a positive and supportive work environment? If so, this is your chance to be a founding member of a dynamic Customer Service team in Sheikh Zayed!

Role Summary :

As a Bilingual Customer Service Agent, you will be the primary point of contact for customers, providing exceptional support in both Spanish and English. You will handle inquiries, resolve issues, and represent the brand professionally, ensuring a positive customer experience across various communication channels.

Key Responsibilities :

• Handle inbound and outbound customer interactions fluently in both Spanish and English via phone, email, and chat.
• Provide accurate information about products, services, and processes in both languages.
• Effectively troubleshoot and resolve customer issues and complaints with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions and transactions.
• Meet individual and team performance targets (KPIs).
• Collaborate with team members and other departments to ensure seamless customer service.
• Adhere to company policies and procedures, including attendance and schedule adherence.

Required Qualifications :

Preferred Qualifications :

What We Offer :

Work Location :

Ready to Start :

How to Apply :

If you are fluent in both Spanish and English, meet all the requirements, and are excited about working in an exceptional environment, please submit your updated CV through the application form on our website.

IMPORTANT NOTE

Please read all the information carefully before applying. Ensure you meet ALL the required qualifications, particularly the mandatory B2+ fluency in BOTH Spanish AND English, Egyptian nationality, immediate availability, and ability to work initially in Sheikh Zayed. Only candidates who meet these criteria will be considered. Applications demonstrating proficiency in only one of the required languages will not be processed.

We look forward to receiving your application!