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Senior Business Analyst with Service Design Expertise
SSC HR SolutionsCairo, Cairo Governorate, EG30+ days ago
Job type
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Job descriptionApply service design principles to enhance user-centricity in solutions. Conduct user research and map customer journeys to identify pain points and opportunities. Develop service blueprints to document current and future states of processes. Act as a liaison between business and technical teams, ensuring clear communication. Participate in sprint planning and backlog grooming to prioritize development work. Support the development team by clarifying requirements and addressing queries. Lead UAT efforts by defining test plans, scenarios, and acceptance criteria. Coordinate with stakeholders to execute UAT and document findings. Validate that delivered solutions align with business objectives and user needs. Facilitate workshops to align business goals with user requirements. Present findings and project updates to executive teams and stakeholders. Mentor junior analysts in business analysis and service design practices. IT Bachelor Master degree in Business Administration, Service Design, or a related field is a plus. 5-7 years of experience as a Senior Business Analyst, with exposure to service design. Proficiency in writing epics, user stories, and acceptance criteria. Hands-on experience with Jira and Confluence for documentation and project tracking. Strong understanding of UAT processes, including planning, execution, and issue resolution. Exceptional communication, analytical, and problem-solving skills. Bilingual proficiency in Arabic and English (business doc will be in Arabic). Certification in Agile, Scrum, or related methodologies. Experience in large-scale service design or digital transformation projects. Familiarity with tools like Figma or Lucid chart for process mapping.
We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions. This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes.
Description
Business Analysis Leadership :
- Collaborate with stakeholders to gather and analyze business requirements.
- Translate business needs into detailed epics, user stories, and acceptance criteria.
- Manage project documentation using Jira and Confluence to ensure transparency and alignment. And get customer signature for requirements.
Service Design Implementation :
Agile Collaboration :
User Acceptance Testing (UAT) :
Stakeholder Engagement :
Requirements
Preferred Skills :
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Senior Analyst • Cairo, Cairo Governorate, EG
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