Sr. Supervisor, Corporate DN & Security Operations & Support

Purpose of the job

To work as Sr. supervisor corporate data network & security operations, responsible for the operations, support, implementation and planning of Corporate data network equipment serving the commercial and enterprise needs.

Duties and responsibilities

• Participate in effective spare parts management for all equipment under responsibility
• Ensure the presence of proper and complete network documentation and monitoring for both new projects and the operational network
• Proper Network Performance and Activities reporting to Department Management / Top Management when needed.
• Act as a an expertise in the field facilitating knowledge transfer to Team members.
• Participate in handling complex data network projects, and ability to provide technical proposals that speed problem resolution or better implementation of WOs.
• Plays key role in network design reviews for new projects.
• Ensure a proper methodology during the diagnosis of problems, taking appropriate actions and handling the business priorities.
• Follow up on daily team activities and problems resolution with concerned teams.
• Follow up with vendors all pending problems and escalate to higher levels if SLAs are not being followed or if the business is being affected as a result of problems.
• Schedule implementation plans for network projects and reallocate the needed resources as needed without affecting the daily operations or coverage needs.
• Coordinate with other teams inside or outside Technology dept for daily operations or implementation of new tasks.
• Review and update operational procedures as needed and propose solutions to enhance the operational environment.
• Follow up existing problems and daily actions with staff and vendors.
• Technically support network installation, and operations in LAN / WAN environment.
• Perform regular network modifications through work orders.
• Participate in all Orange Projects carried over Data Network.
• Follow up existing problems and daily actions with staff and vendors.

Job specification

Education

Bachelor of Science in Engineering - Electronics & Communications or Computer Engineering Departments.

Experience

Skills & Abilities