Manager, Corporate DN & Security Operations & Support

Purpose of the job

Responsible for the implementation and support of all corporate data network and security projects serving

Orange premises, fixed line (formerly LDN), shops, Franchises, Branches , Orange employees , remote

access, call center voice and applications , VPN, internet and IT critical applications to meet the business

plans for new services and achieving the target network availability for all equipment and IT systems to

ensure meeting the target business and service plans and attaining the business objectives and departments

KPIs.

Managing the operations of all devices including Firewalls Cisco and Juniper, Cisco Multilayer switches, Cisco

routers, AAA, WIFI, wireless LAN controller,F5 Load Balancers LTM & ASM, RSA, APM remote access ,

Proxy, Domain Controller, E-mail, others.

Duties and responsibilities

Functional Management

Forecast, plan and manage corporate network and security OPEX and CAPEX budgets for Orange and fixed

(formerly LDN networks).

Establish , negotiate and monitor the contractual and operational contracts / agreements with all relevant

vendors ( such as Cisco , Juniper , F5, , ) and service providers including negotiating terms and conditions ,

prices , SLAs , penalties , escalations , contacts , processes ..etc and ensure proper vendors operations

according to the agreements.

Handle vendor selection activities whenever needed including stating requirements , handling RFPs / RFQs ,

negotiations with the vendors , preparing the needed resources till the final selection and the proper

operations.

Participate as a major stakeholder in the selection of new products and technologies with all vendors.

Manage business and operational risks in case of major incidents to ensure meeting the company

objectives.

Ensure putting proper business continuity , disaster recovery and contingency plans and ensure the proper

implementation whenever required.

Develop a broad and comprehensive understanding of the different technologies , systems, theories,

industry , the relevant commercial environment and practices in all the relevant domains and keeping

abreast with the new developments and accordingly make the necessary changes to the existing practices

and policies.

Responsible for achieving the team KPIs ( Time to market for new services / network changes , network

availability , meeting internal and external SLAs , network KPIs ) which impacts directly external customers (

such as call centers ) , indirectly external customers ( such as business application and shops ) , all Orange

employees and all IT projects an services

Able to achieve network , business and commercial objectives based on the analysis , evaluation and

Job description

(c) The Egyptian Company for Mobile Services (Orange) 2016

ECMS.HRM.ROD.Job description confidential

complex decision making from multiple sources in complex situations that require large experience and this

applies to the launch of new services , network changes / upgrades .. and to the complex issues faced in the

live operations

The team functions together are carrying all Orange mobile and fixed call centers ,IT applications , Orange

internal network including Mobile and fixed ,shops and hence it has a direct impact on Orange revenue ,

image , internal and external customer satisfaction ( NPS) in all Orange mobile domains including the

network / services quality already provided to those customers and is directly impacting nearly all network

teams inside Orange and this applies to the launch / deployment of new services , network changes and to its

stability , then full control of the operations has to be done to ensure meeting target KPIs and highest

network availability

Follow up and enforce network security policies in his domain in order to protect all equipment under control

• all Orange network and IT services / servers as well

Initiate the process , follow up end to end to ensure timely renewals for all contracts , licenses , under

responsibility to secure the business and operations

Manage a team of senior engineers , professionals and subject matter experts specialized in network , IP

technologies and network security fully responsible for their development , hiring , future needs , coaching ,

motivation...etc

Coordinating with other teams in and out of Technology department to ensure proper work flow and timely

implementation of major projects in line with the business plans and objectives.

Keeping up to date with the state of the art technologies for all Corporate network and security

technologies.

Participating in all IT projects and interface with different functions across Orange to meet the project time

plan and to achieve the project target and business plans / deadlines.

Achieving and maintaining a comprehensive knowledge of the major IT applications / systems and their

operations to meet the target network and IT systems availability , stability and quality

Responsible for the gathering and analysis of quantitative and qualitative information in complicated or new

problems from all available resources to ensure meeting the teams objectives and KPIs including network

availability, time to market for new services / projects and recovery time in case of incidents

Engaging in complex issues that involve multiple teams and require excellent communication and

negotiation skills with colleagues in other teams / departments, management of all levels, vendors and other

external entities.

Managing large operational projects or series of activities to ensure timely implementation, proper and

timely allocation of the needed resources, resolving conflicts / issues and getting all needed technical

information to meet the business objectives and deadlines

Ensuring a proper methodology during the diagnosis of problems, taking appropriate actions and handling

the business priorities based on comparing all alternatives solution in order to take the suitable decision.

Responsible for the establishment and documentation of internal team processes and OLAs / SLAs

Leading the team to ensure that all projects, activities and tasks are in progress according to the committed

deadlines.

Updating teams know how with new products, technologies and management systems.

Replacement of end of sale / support equipment in the Corporate network which included many challenging

steps to ensure minimal impact on live environment.

Ensuring regular and proper reporting of network performance, service availability and team activities to our

director.

People Management

Job description

(c) The Egyptian Company for Mobile Services (Orange) 2016

ECMS.HRM.ROD.Job description confidential

Interview and select direct reports and validate hiring decisions for the team .

Provide coaching and request needed training for direct reports ensuring continuous individual

development.

Ensure a healthy working environment for the department employees through focusing on team building

and motivation initiatives.

Conduct regular performance and competency evaluations for direct reports while delivering constant

constructive feedback for higher achievements and further development.

Develop work and quality standards to be followed by team members

lead, motivate, develop ,inspire, and encourage the team to attain their objectives

Manage the training plan and budget

Ensure teams awareness of the company quality standards , procedures , business priorities and policies.

Job specification

Education

Bachelor of Science in Engineering - Electronics & Communications or Computer

Engineering Departments.

Experience

Atleast have 8 years of experience in network implementation and

troubleshooting.

Good knowledge of data network concepts and devices(IP networks,

Switching, Routing protocols,IP VPNs,firewalls, Nexus, load balancers).

Prefered Technical certifications at least(CCNP / CCSP / SANS Security / JNCIS

JNCIP,..)

Solid Knowledge of network and network security devices configuration and

troubleshooting