This job offer is not available in your country.

After Sales Director

SSC HR SolutionsCairo, Cairo Governorate, EG

30+ days ago

Job type

Quick Apply

Job description

JOB PURPOSE :

The Job Holder is responsible for overseeing the after-sales operations, including service centers, installation, and spare parts departments. This role ensures the highest level of customer satisfaction by delivering efficient and effective after-sales services. The After Sales Director will develop and implement strategies to improve service quality, manage budgets, and lead a team of professionals to achieve company goals.

Leadership & Management :

Lead and manage the after-sales team, including service centers, installation, and spare parts departments.

Develop and implement after-sales strategies to enhance customer satisfaction and loyalty.

Set performance targets and monitor the progress of the after-sales team.

Increase service centers efficiency and optimize repair process of individual team members

Review service centers figures, such as hours worked versus idle hours to monitor progress of operational targets.

Operational Excellence :

Oversee the operations of service centers to ensure high-quality repairs and maintenance services.

Manage the installation team to ensure timely and accurate installation of products.

Oversee the spare parts department to ensure the availability of necessary parts and efficient inventory management.

Financial Management :

Develop and manage the after-sales budget, ensuring cost-effective operations.

Monitor financial performance and implement corrective actions as needed.

Identify opportunities for cost savings and efficiency improvements.

Compliance and Quality Control

Ensure compliance with company policies, industry standards, and regulatory requirements.

Implement quality control measures to maintain high standards of service.

Conduct regular audits and assessments to identify areas for improvement.

Training and Development

Identify training needs and develop training programs for the after-sales team.

Foster a culture of continuous learning and professional development.

Mentor and coach team members to enhance their skills and performance.

Requirements

Minimum Qualification :

Bachelor's degree in business administration, Engineering, or a related field.

A master's degree or MBA is preferred.

Certification in Customer Service Management or a related field is a plus.

Project Management Professional (PMP) certification is advantageous.

Minimum Experience :

Minimum of 10 years of experience in after-sales service management, preferably in the home appliances and electronics industry.

Proven track record of leading and managing large teams.

Experience in budget management and financial analysis.

Other Requirement :

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

Proficiency in using CRM and ERP systems.

Ability to work under pressure and meet deadlines.

Strong analytical and strategic thinking skills.

Create a job alert for this search

Sales Director • Cairo, Cairo Governorate, EG

Related jobs

Spare Parts Sales Representative (Outdoor)

SSC HR SolutionsAl Obour City, Obour, EG

Quick Apply

Job Locations : Obour, Giza, Hurghada, Luxor, Alexandria.Work primarily in the field, conducting outdoor sales activities to promote and sell buses and trucks spare parts to both new and existing cu...Show moreLast updated: 6 days ago

Senior Sales Account Manager - Dubizzle Cars (6th Of October)

Dubizzle MENANew Cairo City, Cairo Governorate, EG

Quick Apply

Dubizzle Egypt is the leading marketplaces for selling and buying online in the region.Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both i...Show moreLast updated: 6 days ago

Sales Account Manager - Dubizzle Cars (6th of October)

Dubizzle MENACairo, Cairo Governorate, EG

Quick Apply

Delta District "Regional" Sales Manager - Now Hiring!

HenkelCairo, Cairo Governorate, Egypt

This role leads and executes local sales plans to ensure strong product availability and shelf presence.It defines and implements channel sales strategies, identifies market opportunities, and driv...Show moreLast updated: 30+ days ago

Sales Director

SSC HR SolutionsEl Sheikh Zayed City, Giza Governorate, EG

Quick Apply

Manage company sales by developing a business plan that covers sales, revenue, and expense controls.Set individual sales targets with the sales team. Develop, implement sales plans.Track sales goals...Show moreLast updated: 30+ days ago

Field Sales (Outside Sales) Representative- Fayoum

TagaddodMaadi, Al Qāhirah, EG

Quick Apply

We are looking for a Sales Representative to help us increase sales and address customer needs within.Our Sales Representative responsibilities include presenting our products and services to poten...Show moreLast updated: 2 days ago

Total Rewards Director

Envision Employment SolutionsNasr City, Al Manteqah Al Oula, EG

Quick Apply

Develop and execute a comprehensive total rewards strategy tailored to the company's demands.Oversee the design of variable pay and incentive programs for different functions.Lead company-wide job ...Show moreLast updated: 30+ days ago

Senior Business Development Manager - 6th of October

Dubizzle MENACairo, Cairo Governorate, EG

Quick Apply

Egypt is the leading marketplace for selling and buying online in the region.Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals...Show moreLast updated: 6 days ago

Sales Manager

Zeal GroupCairo, Cairo Governorate, EG

Quick Apply

Zeal Group is an award-winning FinTech organisation offering a variety of products.Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎. Our offices and presence are spread...Show moreLast updated: 30+ days ago

Sales Account Manager – Outsourcing & EOR Services

OUT-SOURCYGiza, GZ, eg

Quick Apply

Outsourcing, Recruitment, Payroll, and Employer of Record (EOR) services.Egypt and expand into international markets.This isn’t a regular sales role — it’s about. OUTSOURCY as their trusted HR partn...Show moreLast updated: 11 days ago

Sales Projects Manager Security & Building Material Solution

Future GroupCairo, Egypt

Quick Apply

This position is based in Egypt, at the companys commercial office in .We are currently seeking a .Project Sales function in the Egyptian market. This high-impact role is responsible for d...Show moreLast updated: 30+ days ago

Sales Account Manager-6th of October

Dubizzle MENACairo, Cairo Governorate, EG

Quick Apply

Senior Sales Development Representative (Sr. SDR) - B2B

DopayCairo, Cairo Governorate, EG

Quick Apply

We serve a diverse range of clients, including SMEs, mid-market, and enterprise companies, with a goal of transforming how businesses handle payroll. Strategically identify and connect with mid-mark...Show moreLast updated: 30+ days ago

Sales Development Representative (SDR) - B2B

DopayCairo, Cairo Governorate, EG

Quick Apply

We serve a diverse range of clients, including SMEs, mid-market, and enterprise companies, with a goal of transforming how businesses handle payroll. Identify and research potential clients in targe...Show moreLast updated: 30+ days ago

Sales Development Representative (SDR)

TechBiz Global GmbHCairo, C, EG

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Sales Development Representative (SDR). If you're looking for an exciting opportunity to grow in a innov...Show moreLast updated: 30+ days ago

Senior Sales Account Manager-6th of October

Dubizzle MENACairo, Cairo Governorate, EG

Quick Apply

Field Sales (Outside Sales) Representative

TagaddodMaadi, Al Qāhirah, EG

Quick Apply

Exits Account Manager (Property Consultant)

Nawy Real EstateMaadi, Al Qāhirah, EG

Quick Apply

Manage and monitor all sales channels : .Owned channels : Company website & mobile app.Indirect sales representatives & agencies (Partners). Individual brokers & brokerage firms...Show moreLast updated: 10 days ago