The Offer
- Work alongside & learn from best in class talent
- Leadership Role
- Excellent career development opportunities
The Job
Our client is looking for a Zoho Consultant & Developer to work directly with clients, providing expert guidance on Zoho implementation, training, and support. In this role, you will analyze business processes, manage client engagements, and develop custom integrations to enhance functionality across various Zoho applications. Additionally, you will be responsible for maintaining and optimizing the integration between call center systems and Zoho CRM , ensuring efficient data flow and monitoring KPIs to improve performance .
Key Responsibilities
Custom Development & Integrations
Develop and integrate Zoho applications with third-party systems using RESTful APIsBuild and maintain custom solutions over AWS serverless architecture (Lambda, API Gateway, DynamoDB, S3)Implement lead management and nurturing solutions using Zoho Campaigns, CRM, and Marketing AutomationZoho Implementation & Support
Train and onboard clients on Zoho CRM and other Zoho One applicationsCustomize Zoho modules to align with business processesManage client expectations, set goals, and ensure smooth adoption of Zoho solutionsProvide ongoing Zoho system administration and supportCall Center & CRM Integration
Maintain and enhance the integration between call center systems (e.g., Convoso, Five9 ) and Zoho CRMEnsure real-time data flow between both systems for accurate reporting and analyticsMonitor call center KPIs and optimize workflows to improve lead management and overall efficiencyDevelop custom dashboards and reports to track agent performance, lead conversion rates, and call center metricsThe Profile
Key Qualifications
Required :
Strong background in Python developmentExperience with RESTful APIs and microservices architectureExperience with Zoho CRM and Zoho One applicationsSolid understanding of AWS serverless technologies (Lambda, API Gateway, DynamoDB, S3)Excellent English communication skills (written & spoken)Preferred :
Background in lead generation and performance evaluationExperience integrating call center systems (Convoso, Five9, etc.) with Zoho CRMExperience in web development & website managementWho You Are
A self-starter with strong problem-solving skillsHigh sense of self initiative and leadershipInterested in working a startup EnvironmentPassionate about helping businesses succeed through Zoho optimizationComfortable managing multiple client engagements in a consulting roleStrong work ethic and ability to work independentlyThe Employer
Our client is a startup providing Zoho consulting and development services to businesses across the United States. Our client specializes in Zoho system implementation, process automation, and custom integrations to help clients optimize their operations. As a fully remote Company, we value autonomy, collaboration, and innovation.
