ServiceNow Architect - ITSM Pro
SSC HR SolutionsEG30+ days ago
Job type
- Quick Apply
Job descriptionDesign and implement ServiceNow ITSM solutions to meet business needs. Provide technical leadership and strategic recommendations on best practices. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Develop workflows, integrations, and automation within the ServiceNow platform. Ensure system performance, scalability, and security. Lead ServiceNow upgrades and new feature implementations. Create and maintain technical documentation, including architecture diagrams and process flows. Guide and mentor junior developers and team members. Work closely with clients and technical teams to ensure successful deployment. Stay updated on industry trends and ServiceNow advancements.
Requirements
- 5+ years of hands-on experience with ServiceNow ITSM.
- 10+ years of IT experience with senior-level roles.
- Deep knowledge of ServiceNow ITSM modules.
- Experience in ServiceNow architecture and implementation.
- Strong understanding of ITIL processes.
- Expertise in workflow automation and integrations.
- ServiceNow certifications (CSA, CIS-ITSM and ITSM Pro, CAD preferred).
- Excellent problem-solving and communication skills.
- Ability to work in enterprise environments with multiple integration points.
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