Product Trainer

Job Description

The Product Trainer is responsible for identifying training needs and designing, delivering, and evaluating training programs that support product knowledge, customer experience, and business growth. This role ensures that both internal teams and external stakeholders are equipped with the knowledge and skills required to understand effectively and use company products.

Requirements

• Flexibility to work across varying shifts and time zones.
• Previous BPO / call center experience.
• Proficiency with Learning Management Systems (LMS) and e-learning tools.
• Experience in learning content design and development.
• Strong stakeholder engagement and business partnering skills.
• Excellent organizational skills and ability to analyze data for decision-making.
• Strong communication skills with the ability to engage across all levels.
• A collaborative team player with a proactive mindset.