Key Account Manager

Job Description

Job Purpose

The Key Account Manager is responsible for maintaining and growing relationships with Naqla’s existing clients . The role ensures client satisfaction, retention, and account growth by providing tailored logistics and transport solutions, while serving as the main liaison between clients and internal teams.

Key Responsibilities

• Client Relationship Management
• Act as the primary point of contact for all assigned existing accounts.
• Build and nurture long-term partnerships with clients to strengthen loyalty.
• Understand client needs and ensure Naqla consistently delivers high-quality service.
• Account Growth & Retention
• Identify opportunities to expand business with current clients through upselling and cross-selling.
• Develop account strategies and action plans to achieve revenue and growth targets from existing clients.
• Monitor client performance and proactively address any service gaps or risks to retention.
• Operational Support & Issue Resolution
• Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.
• Resolve client escalations efficiently and maintain a proactive approach to problem-solving.
• Track account service levels and ensure contractual agreements are met.
• Reporting & Insights
• Prepare regular reports on account performance, revenue, and client satisfaction.
• Provide feedback to management to support service improvements and strategic decision-making.
• Maintain accurate records of client interactions in CRM systems.

Requirements