Delivery Driver • Egypt
Service Delivery Manager (6–12+ Years Experience) Job Title:  Service Delivery Manager Experience:  6–12+ Years Location:  Riyadh, Saudi Job Summary We are seeking an exp... أظهر المزيد
Amazon is seeking a highly motivated Business Development Manager to lead the growth of the Hub Delivery program across Egypt.This role is responsible for driving expansion of our Hub partner store... أظهر المزيد
Learning Delivery Lead will oversee and actively contribute to the delivery of engaging, impactful, and learner centered training experiences.This role ensures that all facilitated/ delivered progr... أظهر المزيد
Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi-owned company, we have established ourselves from a startup business to... أظهر المزيد
A newly established company in the field of smart transportation is launching an innovative fleet of electric vehicles and is seeking professional drivers to join its growing team.We are looking fo... أظهر المزيد
Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region.Our new AI Agents business line focuses on deploying intelligent, enterpri... أظهر المزيد
WE CREATE, DESIGN AND BUILD AWARD WINNING WORLD-CLASS F&B AND RETAIL BRANDS FOR OUR CLIENTS AND PARTNERS .TGP International are a hospitality consultancy based in London and Dubai.We team ... أظهر المزيد
The Class 2 Driver will provide transportation for NASCO SAE's tourism operations in Aswan, ensuring safe and comfortable journeys for clients and staff.Responsibilities include driving company veh... أظهر المزيد
Casual | Alexandria NSW 2015 AU.We’re looking for reliable and motivated drivers to join our team at our Alexandria location!.This is a great opportunity to be part of a fast-paced operation where ... أظهر المزيد
Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi-owned company, we have established ourselves from a startup business to... أظهر المزيد
We are seeking an experienced and results-driven.Call Center Service Delivery Team Leader.In this role, you will be responsible for managing end-to-end service delivery for a large-scale client acc... أظهر المزيد
Job title: Home Delivery Driver.Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday.Are you looking for a role that keeps you active, indepen... أظهر المزيد
We are looking for an experienced.The ideal candidate is a process-driven professional with a solid understanding of the software development lifecycle and hands-on expertise in.Own the end-to-end ... أظهر المزيد
Jadeer is an HR solutions company that helps businesses build high-performing teams.We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate ... أظهر المزيد
Contract: 3 - 6 months (with potential to convert to permanent) .ABOUT US | Whiteshield is a global advisory firm operating at the intersection of strategy, publi... أظهر المزيد
Infochips – An Arrow Company (www.Product Engineering Services company, with a focus on product innovation and solution accelerators to the $60 billion (2015) Global Engineering & R&D Services Mark... أظهر المزيد
Supermarket Delivery Driver - Alexandria.Casual | Alexandria NSW 2015 AU.Looking for casual ongoing work with solid pay and a role that keeps you active? We’re seeking reliable Grocery Delivery Dri... أظهر المزيد
Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA.With a commitment to excellence, Arcsen partners w... أظهر المزيد
Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more.From concept to... أظهر المزيد
Service Delivery Manager (6–12+ Years Experience) Job Title: Service Delivery Manager Experience: 6–12+ Years Location: Riyadh, Saudi Job Summary We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services, ensuring operational excellence and high customer satisfaction.
The ideal candidate will be responsible for managing service delivery operations, monitoring SLAs, coordinating vendors, driving continuous service improvements, and maintaining strong customer relationships while ensuring delivery commitments are consistently achieved.
Key Responsibilities Manage end-to-end service delivery operations for customers and internal stakeholders.
Track and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Coordinate with vendors, partners, and internal teams to ensure timely issue resolution and service delivery.
Conduct regular service review meetings and provide operational performance reports.
Monitor incidents, service requests, problems, and escalations to ensure timely resolution.
Drive continuous service improvement initiatives and process optimization.
Ensure adherence to customer-facing delivery commitments and contractual obligations.
Collaborate with project managers, technical teams, and business stakeholders to ensure seamless service transitions.
Prepare executive dashboards, operational reports, and governance documentation.
Must Have Skills Experience in SLA Tracking AND Vendor Follow-up AND Operational Reporting AND Service Reviews AND Customer-Facing Delivery Commitments .
IT service management frameworks: ITIL OR ISO/IEC 20000 OR COBIT .
Service management tools: ServiceNow OR Jira Service Management OR BMC Helix OR Freshservice OR ManageEngine ServiceDesk Plus .
Incident Management AND Problem Management AND Change Management AND Service Request Management .
Vendor Management AND Stakeholder Management AND Customer Relationship Management .
Service Governance AND Operational Excellence AND Continuous Service Improvement (CSI) .
Strong experience in KPI Reporting AND Performance Monitoring AND Escalation Management .
Excellent leadership, communication, negotiation, conflict resolution, and problem-solving skills.
Good to Have Skills Project management methodologies: Agile OR Scrum OR Waterfall .
Project and collaboration tools: Jira OR Azure DevOps OR Microsoft Project OR Confluence .
Reporting and analytics tools: Power BI OR Tableau OR Microsoft Excel .
Familiarity with cloud platforms: AWS OR Microsoft Azure OR Google Cloud Platform (GCP) .
Experience supporting DevOps, infrastructure, cloud, or application support teams.
Certifications: ITIL Foundation OR ITIL Managing Professional OR PMP OR PRINCE2 OR Certified ScrumMaster (CSM) .
Knowledge of compliance and governance standards such as ISO 27001 OR SOC 2 .
Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.
Proven track record of managing enterprise customers, vendors, and multi-functional delivery teams.
Strong understanding of service lifecycle management, operational governance, and customer satisfaction metrics.
Excellent presentation, stakeholder management, and executive communication skills.
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