IT Specialist

Job Description

• Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
• Install, configure, and update hardware and software components based on organizational needs.
• Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
• Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
• Track and manage IT hardware inventory, ensuring availability and proper allocation.
• Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
• Monitor network security and ensure antivirus updates.

Requirements