SWATX is hiring DC modernization - Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task
Requirements
- This role is achieved through four stages :
o Data collection and interviews
Acquire the acceptance criteria from Business owners, managers, or usersValidate the acceptance criteria with Application teams and other technical teams as required.Collect and document contact listApplications detailsApp OwnerApp SMEDB SMEApplication to server mappingStorage, SAN, NAS, RDMs,Application DependenciesApplication DR capabilitiesRTO and RPOo Runbook creation
Follow Up with all technical SMEs to ensure all technical details are collected.Organize technical steps in a logical order.Assign a suitable time for each activity.Ensure the total activities duration within the agreed event’s window.Discuss time plans with different stakeholders to avoid conflicts between activities.Create dashboard(s) for activities follow up.o Runbook testing
Run dry-run workshops to ensure all activities are collected and orderedOrganize and conduct tabletop exercise(s)o Governance
Update Runbook actual time during activity.Interface with different technical teams to ensure runbook steps are executed as planned.Share activity progress with stakeholders through multiple channels (dashboards, status emails collaboration utilities).Collect and present lessons learnedRequirement :
Understanding of Cloud technologies and migration methodologiesGood knowledge of known virtualization platforms preferably vSphere, Hyper V , and other platforms will be considered as well.Good knowledge of known containerization platforms preferably OCP and other platforms will be considered as well.Good Knowledge of enterprise IT architecture for exampleo Storage and / or backup configuration and replication options
o Different OS deployment and management techniques
o Network components and its configuration
Strong communication and collaboration skillsLogical and design thinkingProblem Solving skillsData modeling and Data visualizationIT service management knowledgeShould have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration ExecutionExperience with automated discovery tools e.g. Device 42, vRNI, etc .Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)Experience in conducting workshops, preparing migration strategies, migration plans, runbooks, and status reports.Good understanding of Cloud / infrastructure components and migration methodology. Good documentation skills.Strong stakeholder management skills – negotiation skills.Certification and Education
Bachelor’s degree in computer science / information systems or equivalent.Preferred Data Engineering certificate(s)CCNA, network essentials, Comptia Network+ or equivalentITIL V3 and / or V4 FoundationCertified from one of the major cloud providerDesirable skills and experience
Experience in delivering engagements under PRINCE2, PMP or TOGAF frameworks.Understanding of ITSM framework(s).Experience in presenting at a user group, trade show, or similar is highly desirable.Minimum 5 years experience working in enterprise DC implementation and / or migration projects.