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Community Moderator
SSC HR SolutionsCairo, Cairo Governorate, EGمنذ أكثر من 30 يومًا
نوع الوظيفة
- Quick Apply
الوصف الوظيفي1–2 years of experience in customer support, moderation, or social media roles Excellent communication skills in Arabic and English (written and spoken) Ability to remain calm, neutral, and professional under pressure Familiar with social platforms : Instagram, Facebook, TikTok, YouTube Understanding of online behavior, trolling patterns, and brand safety best practices Organized and capable of handling high message volumes Tech-savvy and responsive with attention to tone and detail High emotional intelligence and empathy Quick decision-making and problem-solving mindset Trustworthy, discreet, and reliable in handling customer issues Familiarity with moderation tools and content reporting systems Strong team player and communicator
Job Summary :
We are looking for a proactive and empathetic Community Moderator to oversee our social media and online community engagement. The role focuses on maintaining a healthy and respectful brand environment by moderating comments, resolving customer inquiries, and escalating sensitive issues.
Key Responsibilities :
- Monitor social media channels, comment sections, inboxes, and forums
- Respond to customer comments, DMs, and inquiries in a timely, polite manner
- Enforce community guidelines to maintain a safe and respectful environment
- Hide or report spam, offensive content, or misinformation
- Escalate complex customer issues to the relevant departments (sales, aftersales, marketing)
- Collaborate with the social media specialist to align tone of voice and responses
- Track and report common user concerns, feedback, and sentiment
- Assist in creating FAQ responses and message templates
- Monitor online reviews and respond when appropriate
- Support crisis communications and public feedback loops during campaigns or product issues
Requirements
Requirements :
Qualifications & Competencies :
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Moderator • Cairo, Cairo Governorate, EG
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