Quality Assurance Manager (BPO)

Quality and Project Management Manager : Role Overview

As a Quality and Project Management Manager , you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role position requires an individual who can balance strategic oversight with hands-on operational execution across multiple projects and teams.

Main Responsibilities for Quality & Project Management

• Develop, implement, and maintain comprehensive quality-assurance protocols to meet and exceed industry standards.
• Lead project teams from initiation through to delivery, ensuring adherence to timelines, budgets, and high-quality standards.
• Monitor project progress, evaluate potential risks, and implement corrective measures to maintain project and quality objectives.
• Analyze data and produce actionable reports related to quality performance and project delivery.
• Foster a quality-centric culture through training, coaching, and clear communication of expectations.
• Collaborate and communicate with internal teams and clients to align on project requirements, deliverables, and quality benchmarks.
• Drive continuous improvement by identifying opportunities, optimizing workflows, and adopting best practices in quality assurance and project management.
• Ensure compliance with regulatory and customer requirements throughout the project lifecycle.

Key Skills and Qualifications Required

Schedule & Work Environment

Working Hours : 3 : 00 PM – 12 : 00 AM (Cairo time)

Working Days : Monday through Friday (weekends off)

Hybrid work model with flexibility for on-site collaboration when needed

Why Join Our Quality & Project Management Team?

How to Apply

We are committed to diversity and inclusion and welcome applicants of all backgrounds to join our team. If you are ready to make a significant impact on both quality standards and project outcomes, please submit your CV and a cover letter outlining your experience, skills, and motivation for this role.

Take Your Career to the Next Level

Step into a vital leadership role that shapes quality and efficiency for a truly global company. Apply today and take your career in Quality and Project Management to new heights with Future Group.