Technical Consulting Professional - M365

Job Description

Business Overview :

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary / Objective

The Technical Consulting Professional at Alnafitha IT is responsible for providing guidance and solutions across diverse technology domains. This role involves assessing client needs, delivering tailored technology solutions, and ensuring successful project execution to enhance client operations and drive business value.

Key Responsibilities :

• Client Needs Assessment
• Lead engagements to understand complex client IT requirements by conducting in depth discussions and strategic assessments with clients to ensure comprehensive understanding and alignment of business goals
• Oversee evaluations of existing systems by directing teams in analyzing system performance and identify critical gaps to drive strategic improvements that enhance client operations
• Solution Design and Implementation
• Design and approve implementation of plans by collaboration with senior leadership to define project scope and objectives to ensure solutions align with broader business strategies and clients’ needs
• Manage the technical implementation process by coordinating resources and schedules to ensure timely deployment and guarantee successful execution while minimizing client disruption
• Support and Troubleshooting
• Offer direct support for teams in resolving complex client issues by establishing frameworks for support and escalation processes to ensure high levels of client satisfaction through effective issue management
• Proactive Services
• Oversee health checks and risk management strategies by analyzing data and providing actionable insights to clients to proactively mitigate risks and enhance system reliability
• Training and Workshops
• Lead training Initiatives for clients and Internal teams by developing and conducting comprehensive training programs to enhance knowledge transfer and promote effective product usage
• Stakeholder Management
• Establish strong relationship with key stakeholders through regular engagement with clients and internal teams to gather insights to faster collaboration and engagement with clients’ objectives
• Documentation and Representation
• Develop and ensure adherence to documentation standards by creating comprehensive documentation for all technical processes to provide clarity and reference for ongoing operations and training
• Mentorship and Leadership
• Mentor team members and lead by example to provide guidance on best practices and project management to cultivate a high performing team and drive successful Initiatives

Requirements

Qualifications

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION :

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations.

Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

Requirements

Candidate Experience To excel in this position, you will need to : Certification Requirements Bachelor’s degree in business administration or equivalent. Technical Skills 2+ years of experience in supply chain / logistics / order fulfillment. Experience in IT industry, software and service delivery is plus. Previous experience in CRM / ERP systems, ex. Zoho CRM, Zoho Books. Proficiency in Microsoft Word, Excel and Outlook. Personal Skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions Working on Weekends, Holidays or outside the business hours could be required.