About this Position
The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing & Sales Process specifically handling the operation of Customer Service.
What you´ll do
- First line of contact for Henkel Adhesive Technologies Customers (Mobility & Electronics, Craftsmen, Construction & Professional and Packaging &Consumer Goods), responding to customer inquiries by phone and email
- Identify the application and product and to redirect Customers with the appropriate SBU and department
- Build relationships with key contacts within Henkel business units to define workflow processes (handling business to business)
- Identify prospect customers, collect all relevant information and redirect to the correct department and SBU
Regular contact and steer the cooperation with stakeholders and Technical Support teams.
What makes you a good fit
Bachelor's degree in business administration or any relevant studyCapable of multitasking and remaining resilient under pressure.French Speaker (Fluent) & EnglishStrong ability to communicate articulately and succinctly both verbally and in writing.Proficient in digital tools of MS Office applications (Word, Excel & PowerPoint)Excellent communication skills and teamwork abilitiesSome perks of joining Henkel
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobally wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesComprehensive Health Insurance for employee + dependentsEmployee Assistance Programme provides a wide range of mental health and wellbeing benefitsAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.