Customer Support Specialist – German and English (based in Cairo)

Get to Know our Team

Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.

Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance.

Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

In this Role, you’ll get to :

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
• Professionally handle a high volume of inquiries from clients and customers.
• Contribute to business strategies by improving customer service through self-service initiatives, participation in product experiments, providing feedback, and driving efficiency.
• Continuously identify work process improvements.
• Maintain open communication with Team Leaders and Managers, including through feedback, coaching, and alignment on performance goals.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed :

Please note that command of at least one language apart from English is required for this role.

It’s Great if you have :

What we offer :