Collection Specialist

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are looking for a competent and detail-oriented Collection Specialist to contact clients and collect outstanding payments. The role requires balancing the need to maintain trustful client relationships with ensuring timely payments. The Collection Specialist will investigate historical data on debts and bills, resolve billing or credit issues, and monitor accounts to identify overdue payments. The ideal candidate should demonstrate professionalism, persistence, and strong communication skills

What Will You Do❓

• Monitor customer accounts to identify outstanding debts.
• Follow up on overdue receivables through calls, emails, SMS, and WhatsApp.
• Investigate historical data related to debts and billing records.
• Contact clients to discuss overdue payments and agree on solutions.
• Take proactive actions to encourage timely debt settlement.
• Update account records to reflect collection efforts and account status.
• Prepare and present reports on collection activities and accounts receivable status

What Are We Looking For❓

What We Offer You ❗

We believe you will love working at Foodics!