Customer Support - One Year Intern (French Speaker)

About this Position

The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing & Sales Process specifically handling the operation of Customer Service.

What you´ll do

• First line of contact for Henkel Adhesive Technologies Customers (Mobility & Electronics, Craftsmen, Construction & Professional and Packaging &Consumer Goods), responding to customer inquiries by phone and email
• Identify the application and product and to redirect Customers with the appropriate SBU and department
• Build relationships with key contacts within Henkel business units to define workflow processes (handling business to business)
• Identify prospect customers, collect all relevant information and redirect to the correct department and SBU

Regular contact and steer the cooperation with stakeholders and Technical Support teams.

What makes you a good fit

Some perks of joining Henkel

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.