Technical Consulting Specialist- Zoho

Job Description

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

About the Role :

We are currently searching for an enthusiastic and innovative Technical Consultant to work with our Customer Experience technical activities, designing and deploying business applications mainly Zoho solutions.

The technical consulting lead is responsible for implementing and supervising all business solutions including (Zoho CRM, Zoho Finance, Zoho People and Zoho One suite).

Responsibilities :

• Should act as expert technical consultant for all customer experience portfolio specifically Zoho Solutions : (Zoho CRM, Zoho Finance, Zoho People and Zoho One).
• Direct or through a team; prepare the technical responses to RFPs and other documents as required.
• Gather business requirements by analyzing customer’s business processes that are related to sales, marketing, finance, HR and customer service.
• Develop business requirements, specifications, process flows, application design, application configuration, testing and deployment specifically for Zoho solutions.
• Complete the configuration for user stories within Zoho using native features and / or customization.
• Integrate with other solutions using product’s API or ready-made integration tools to meet customer’s requirements.
• Design and develop custom solutions on Zoho platform to meet different business requirements based on market needs.
• Focus on quality and test all changes in a sandbox prior to deployment to production.
• Provide administrative services for setting up users, features, etc.
• Provide the required support / troubleshooting to end user and escalate application’s errors to vendor development team.
• Deliver directly and indirectly product and service training and workshops to increase sales, marketing and service delivery awareness and understanding for the assigned portfolio. This may include onboarding for new team members that will engage at any of the mentioned functions.
• Content Creation : Help define new technical and market content such as white papers, technical concept notes, product plans, competitive battle cards, product videos, blog posts, market analyses and any other material that enable / support our customers and other teams in Marketing, Sales and Services departments.

Requirements

Certification & Skills :

Requirements

Certification & Skills : Bachelor’s degree in Computer Science, Business Administration equivalent. Minimum of 2 years’ experience as - business applications technical consultant or related position. Experience working with Zoho CRM and other Zoho solutions. Acceptable knowledge in customization using Java, Deluge Understanding of sales, marketing, accounting, and HR processes is a must. Business strategy and market development knowledge with demonstrated analytical and business modeling skills. Must be passionate about technology and creating great customer experiences. Ability to influence and drive results in a complex technical and business environment, including ability to communicate and influence various internal stakeholders and across functions (such as marketing, sales, services, customer success and finance). Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment. Articulate verbal communication, professional business writing and presentation skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills. Being able to work on your own or in a team. Being able to work to tight deadlines. Ability to maintain composure during stressful situation. Handling many tasks & responsibilities. Fluent in Arabic and English.