IT Specialist (Manufacturing, F&B)

As An IT Technical Support Specialist

Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.

Key Responsibilities : Technical Support, Systems Maintenance & IT Infrastructure

• Provide first- and second-level support for all hardware, software, and network-related issues.
• Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
• Manage IT assets, ensuring accurate documentation, labeling, and tracking.
• Install, configure, and maintain operating systems and standard business applications.
• Support end-users in troubleshooting ERP, email, and collaboration tools.
• Ensure regular data backups and system updates in alignment with IT policies.
• Collaborate with cross-functional teams to ensure IT service quality and process improvement.
• Escalate critical incidents and coordinate with global IT teams when required.
• Assist in implementing and supporting new digital initiatives and automation systems.
• Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.

Essential Skills & Qualifications : IT Support & Infrastructure Management

What Success Looks Like in IT Support

What You'll Gain : Growth, Exposure & Development

Empower Technology Apply Now!

If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.

Join us and help ensure operational excellence through technology and teamwork.