IT Help Desk

EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.

Key Responsibilities :

• Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.
• Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.
• Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.
• Troubleshoot problems over the phone, via remote support tools, and in person.
• Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.
• Participate in the onboarding of new staff and students by providing training on IT tools and systems.
• Collaborate with the IT team to identify and implement improvements in technology and processes.
• Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.

Requirements

Safeguarding Statement : The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.

Benefits