IT Technical Support Specialist (Manufacturing)

Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.

Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.

Jadeer is hiring on behalf of one of our esteemed clients — a leading company specializing in security solutions and products , located in 10th of Ramadan City .

🔍 About the Opportunity : IT Technical Support Specialist

Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you’ll play a key role in ensuring the company’s digital infrastructure runs smoothly, efficiently, and securely.

💼 Key Responsibilities : Technical Support, Systems Maintenance & IT Asset Management

Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).

Diagnose and resolve software, hardware, and network issues promptly.

Manage IT assets, ensuring proper documentation, barcoding, and inventory control.

Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.

Maintain valid backups for machines connected to production lines.

Coordinate IT consumables procurement, ensuring the best quality and pricing.

Escalate recurring or critical issues and report them to the IT Manager.

Support in annual budgeting and IT stock availability checks.

Stay up-to-date with system updates, configurations, and technology changes.

✅ Essential Skills & Qualifications : IT Systems & User Support

Bachelor’s degree in Computer Science, Information Systems, or a related field.

1–4 years of proven experience as a Service Desk or IT Support Engineer.

Proficient in diagnosing and resolving hardware and software issues.

Strong organizational and documentation skills.

Excellent communication and customer service orientation.

Proactive, collaborative, and eager to learn and optimize IT processes.

Fluent in English.

🌟 What Success Looks Like in IT Support

Timely and efficient resolution of user issues, ensuring business continuity.

Well-maintained IT asset records and accurate tracking systems.

Seamless collaboration with internal stakeholders and the IT infrastructure team.

Continuous learning and improvement in IT operations.

🚀 What You’ll Gain : Stability, Growth & Professional Development

Work in one of Egypt’s leading manufacturers in the security solutions industry.

Gain exposure to factory-based IT infrastructure and advanced systems.

Join a supportive, fast-paced, and collaborative environment.

Be part of a company that values innovation, process optimization, and teamwork.

Empower Technology — Apply Now!

If you’re driven by problem-solving, tech excellence, and continuous learning, this is your next step.

Join us and help ensure smooth, reliable operations across one of Egypt’s leading industrial firms.