IT Technical Support Specialist

About the Opportunity : IT Technical Support Specialist

Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you'll play a key role in ensuring the company's digital infrastructure runs smoothly, efficiently, and securely.

Key Responsibilities : Technical Support, Systems Maintenance & IT Asset Management

• Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).
• Diagnose and resolve software, hardware, and network issues promptly.
• Manage IT assets, ensuring proper documentation, barcoding, and inventory control.
• Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.
• Maintain valid backups for machines connected to production lines.
• Coordinate IT consumables procurement, ensuring the best quality and pricing.
• Escalate recurring or critical issues and report them to the IT Manager.
• Support in annual budgeting and IT stock availability checks.
• Stay up-to-date with system updates, configurations, and technology changes.

Essential Skills & Qualifications : IT Systems & User Support

What Success Looks Like in IT Support

What You'll Gain : Stability, Growth & Professional Development

Empower Technology Apply Now!

If you're driven by problem-solving, tech excellence, and continuous learning, this is your next step.

Join us and help ensure smooth, reliable operations across one of Egypt's leading industrial firms.