Technical Support / Help Desk (Windows)

Job Description

• Mastering troubleshooting and installing for Mac OS including but not limited to all applications related to Apple environments such as Apple Facetime, Apple ID, Apple network, Apple devices connectivity, etc., and Microsoft Windows client including all applications.
• Excellent knowledge of Network Troubleshooting, including but not limited to diagnose network components and elements, has the ability to discover any network issued and create issues root cause reports.
• Excellent knowledge of printers / scanners / PCs / Laptops Troubleshooting.
• Ability to install / uninstall Hard Disk, RAM, etc.
• Ability to create and check hardware technical reports and specifications for (PCs, laptops, printers & scanners).
• Ability to handle hard disk wiping, including hard disk removal from the device and reinstalling it after wiping.
• Ability to make PC or laptops assessment for hardware, software, and device performance.
• Apply security updates and patches using BigFix to endpoints monthly.
• Understand the configuration and management of Relays and create patching baselines to test in pilot groups for proper change management and rollout to production environments.
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees.

Requirements

Requirements

Bachelor's degree in Computer Science or a related field. Proven experience in printer and MFP hardware and software troubleshooting. Familiarity with a wide range of printer brands and models, including HP, Xerox, Canon, Brother, Epson, etc. Strong technical skills with the ability to work independently and under minimal supervision. Excellent problem-solving and communication skills. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or vendor-specific printer repair (preferred).