IT Manager (BPO / Call Center)

Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.

Our expert team leverages industry knowledge, technology, and proven processes to understand each client's unique needs and provide tailored solutions to help them succeed - whether filling critical roles, scaling teams, enhancing processes, or achieving short-term goals.

Summary :

In this role, you will serve as the critical link between the IT

department and call center operations. Your primary focus will be on

improving customer experiences through technical support and strategic

IT solutions. Your role will involve collaborating with various teams to

understand technological needs and implementing effective solutions

that enhance call center functionalities.

Strategic IT Management :

• Develop and implement IT strategies that support and align with the company’s business objectives.
• Collaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.

Operational Oversight :

Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management.

System Implementation and Maintenance :

Oversee the selection, implementation, and maintenance of IT systems and software to meet business needs.

Technical Support and Issue Resolution :

Provide leadership and support for high-level technical issues, ensuring they are resolved in a timely and efficient manner.

Budget and Resource Management :

Disaster Recovery and Business Continuity Planning :

Develop and implement disaster recovery and business continuity plans to

ensure the stability of IT operations under adverse conditions.

Stakeholder Communication and Coordination :

Serve as the primary IT contact for offshore clients and other

stakeholders, ensuring clear and effective communication regarding IT

matters.

Required Qualifications

Ability to manage multiple projects and priorities in a dynamic environment.

Embrace This Opportunity!

Are you ready to contribute to a global leader and elevate your

career to new heights? Join Future Group and embark on an exciting

journey of growth and technological innovation. Apply now and become an

integral part of a team that is redefining the future of communication

through technology and service excellence.

Unlock your potential with Future Group and make a difference today!