Accounts & Transaction Monitoring Specialist

About dopay

dopay is transforming payroll and financial services for businesses and their employees. By providing a seamless payroll payments solution with instant access to salaries via dopay prepaid cards, we help businesses move away from cash payments while being at the forefront of financial inclusion.

About the Role

We are seeking an Accounts & Transaction Monitoring Specialist to manage transaction-related requests from our banking partners and ensure timely, accurate responses to compliance inquiries. This role involves reviewing flagged transactions, coordinating with corporate clients when needed, and maintaining strong documentation for compliance and operational efficiency.

Key Responsibilities

• Transaction Monitoring & Investigations :
• Manage and respond to bank compliance team requests regarding salary transfers, cardholder transactions, and account activity.
• Conduct investigations on flagged transactions and ensure all inquiries are addressed accurately and in a timely manner.
• Collaborate with internal teams to assess and document cases that require further review.
• Stakeholder Communication & Coordination :
• Serve as the primary point of contact for transaction-related inquiries from banking partners.
• Coordinate with corporate clients as needed to verify payment details and ensure compliance requirements are met.
• Work cross-functionally with compliance, customer success, and onboarding teams to manage and resolve cases effectively.
• Documentation & Compliance Tracking :
• Maintain organized records of compliance requests, responses, and resolutions.
• Ensure adherence to regulatory timelines and internal SLAs.
• Prepare reports and summaries on transaction trends and compliance-related activities as needed.

Requirements

Benefits

Why Join Us?

Next Steps

Does this sound like you? Apply now and let’s shape the future of payroll together!