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Customer Experience Specialist

Customer Experience Specialist

BTECHNasr City, Al Manteqah Al Oula, EG
30+ days ago
Job type
  • Quick Apply
Job description
  • Enhance the Customer Experience for (online -Contact Center – B2B- Market place)
  • Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis
  • Calculate and analyze customer complains to improve customer retention %
  • Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey
  • Review the customer complaints and customer negative feedback from all channels

    • Requirements

    • Education : Bachelor’s Degree
    • Years of experience : From 1 to 3
    • Customer Relationship Management Software (CRM)
    • Excellent in Microsoft Package.
    • Very. Good English.
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    Customer Specialist • Nasr City, Al Manteqah Al Oula, EG

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