IT Site Supervisor

: Major Functions :

Performs a full range of system administration functions in order to control systems and attain maximum utilization

and efficiency in port.

II : Basic Duties & Responsibilities :         % time spent

❑ Performs troubleshooting and fault isolation on PC's, LAN's, or related system components in simple

configurations in order to maintain system availability.30%

❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's in order to

maintain or enhance system operation and capabilities.20%

❑ Performs the maintenance requests and prepare the reports needed.10%

❑ Performs the preventive maintenance.10%

❑ Provides full user PCs support to customs employees in site.10%

❑ Assigns, directs, oversees, and evaluates the work of subordinate technical and support personnel in order to

ensure work meets established standards and systems operate effectively. 10%

❑ Follow up with custom department managers in site to solve any problem in PCs. 10%

Requirements

: Basic Qualification :

A : Education :

❑  BA / BS in engineering, computer science or other related field

B : Experience :

o 6+ years of experience in IT and systems operation

o Knowledge about multiplatform server HW and SW

o Ability to deliver precise solutions, sense for detail, strong analytical skills, self management,

flexibility, organizational skills ,leadership skills

o PC Skills (HW / SW) : Windows,

C : Skills :

❑ Languages : Arabic / English

❑ Computer : Sound knowledge of PCs printers scanners, laptops, Windows, MS Office,

❑ Other :

D : Training Required :

❑ At least … MCSE ….

E : Minimum time required in the job to fully performance the duties :

On call 24 hours

F : supervision : - Supervised by : ……………IT Support Manager………………. - Supervising : .. IT Support – Data Entry ……..

IV : Competencies :

A :   Communication Skills

B : Coaching and mentoring

C : Results orientation

D : Initiative

E : Customer focus

V : Key Performance Indicators :

A :   Creative Problem Solving and Decision Making

B : Customer Service Excellence

C : Leadership & Motivation

• Benefits offered :

Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna)

Currently based in Maadi, but candidates must be open to relocating or traveling to Sokhna once required

Fluency in English is a must as they will be dealing with suppliers all over the world