Senior Support Engineer - Microsoft

Job Summary :

We are seeking a highly skilled and experienced Senior Support Engineer to lead the resolution of complex technical issues across Microsoft platforms. This role involves deep technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to ensure service excellence. The ideal candidate will have a strong background in Microsoft technologies, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities :

• Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
• Perform root cause analysis and implement long-term solutions to recurring problems.
• Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
• Develop and maintain technical documentation, SOPs, and knowledge base articles.
• Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.
• Lead incident response for high-impact outages and participate in on-call rotations.
• Contribute to system design reviews and provide input on infrastructure improvements.

Required Qualifications :

Preferred Certifications :