Customer Support Specialist "Entertainment Platform"

Position : Customer Support Specialist "Entertainment Platform"

Company Overview :

RayaCX is a leading customer experience management company that helps businesses of all sizes improve their customer support and satisfaction. With a team of experienced professionals and cutting-edge technology, RayaCX is committed to providing top-notch customer support solutions to its clients.

Job Overview :

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities :

• Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to the appropriate team members
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with other team members to continuously improve customer support processes and procedures
• Stay up-to-date on product and service knowledge to effectively assist customers
• Proactively reach out to customers to gather feedback and address any concerns
• Assist with onboarding new clients and providing training on our products and services

Qualifications :

Why Work for Us :

At RayaCX, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries, benefits, and opportunities for growth and development. Join our team and be a part of a dynamic and innovative company that is dedicated to providing exceptional customer support services.