Senior Technical Support
BlackStone eITNasr City, Al Manteqah Al Oula, EGمنذ أكثر من 30 يومًا
نوع الوظيفة
- Quick Apply
الوصف الوظيفي5+ years of experience in technical support, with at least 2 years in a leadership role . Strong expertise in ticket management systems and customer support operations. Proven ability to manage multiple live systems and customers. Excellent communication, troubleshooting, and organizational skills. Familiarity with ITIL principles is a plus.
We are looking for an experienced Senior Technical Support Specialist to lead our support team within the Product Department . The role involves managing support operations for multiple live systems across diverse customers, ensuring efficient ticket triage, reporting , and follow-ups with L2 / L3 teams.
Key Responsibilities :
- Lead and mentor the support team to deliver exceptional service.
- Oversee ticket triage, prioritize incidents, and ensure timely resolution.
- Coordinate with L2 / L3 teams to resolve complex issues and provide updates.
- Build strong customer relationships and act as the escalation point for critical issues.
- Generate and analyze support reports to improve processes and system reliability.
- Develop expertise in company systems and ensure smooth support operations.
Requirements
إنشاء تنبيه وظيفي لهذا البحث
Technical Support • Nasr City, Al Manteqah Al Oula, EG
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