Senior Technical Support

We are looking for an experienced  Senior Technical Support Specialist  to lead our support team within the  Product Department . The role involves managing support operations for multiple live systems across diverse customers, ensuring efficient  ticket triage, reporting , and follow-ups with L2 / L3 teams.

Key Responsibilities :

• Lead and mentor the support team to deliver exceptional service.
• Oversee ticket triage, prioritize incidents, and ensure timely resolution.
• Coordinate with L2 / L3 teams to resolve complex issues and provide updates.
• Build strong customer relationships and act as the escalation point for critical issues.
• Generate and analyze support reports to improve processes and system reliability.
• Develop expertise in company systems and ensure smooth support operations.

Requirements