Automotive Customer Support Advisor

Position : Automotive Customer Support Advisor

Company Overview :

RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.

Job Overview :

As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.

Key Responsibilities :

• Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Provide accurate and detailed information about automotive products and services to customers
• Resolve customer complaints and issues effectively, ensuring customer satisfaction
• Escalate complex or unresolved issues to the appropriate department or supervisor
• Maintain a high level of product knowledge and stay updated on industry trends and changes
• Collaborate with team members and other departments to improve customer support processes and procedures
• Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service
• Build and maintain strong relationships with clients and their customers
• Identify and report any recurring issues or trends to improve overall customer experience
• Continuously seek opportunities to improve and enhance the customer support experience.

Qualifications :

Benefits :

Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor!