Customer Support Specialist

Who Are We ❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and questions regarding Foodics product’s overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.

What Will You Do❓

• Handle client inquiries received at the center of excellence.
• Follow up with customers’ inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For❓

Who Will Excel❓

Important Hashtags : #High_Volume_of_Calls #Shift_Based_Job

What We Offer You❗

We believe you will love working at Foodics!