Community Support Specialist

We are looking for a dedicated and enthusiastic Community Support Specialist to join our Fintech team.

This role involves engaging with our community of clients and investors, providing exceptional support,

and ensuring a positive experience throughout their journey with us. The ideal candidate will be a

proactive communicator, problem-solver, and brand ambassador who can foster strong relationships

within our community.

Key Responsibilities :

Customer Engagement :

• Act as the primary point of contact for community members, responding promptly to inquiries through various channels, including chat, calls, social media, email, and online forums.
• Engage with customers to build a positive relationship, answer questions, and provide support related to our services.

Community Management :

Support and Problem Solving :

Feedback Collection and Reporting :

Knowledge Base Management :

Event Coordination :

Legal Documentation and Compliance :

Requirements

Preferred Skills :