Managed Services Support Professional Exchange

Job Description

Business Overview :

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary / Objective

The Managed Services Engineer – Exchange Professional is responsible for delivering reliable, secure, and efficient managed services across Exchange, M365, and core infrastructure. This role ensures operational excellence by supporting, administering, and optimizing systems to maintain business continuity, data protection, and compliance.

Key Responsibilities :

• Service Management & Technical Support
• Provide service management and operations for Infrastructure, Exchange, and M365, to ensure continuous service availability, stability, and business productivity.
• Deliver L2 / L3 technical support for end users and backend systems, to resolve incidents efficiently, reduce downtime, and improve user satisfaction.
• Proactively respond to alerts and monitoring notifications, to prevent service disruptions and address issues before escalation.
• Platform Administration & Optimization
• Administer and configure Azure Active Directory and Microsoft 365 services, to support identity and access management and ensure secure service delivery.
• Monitor and manage AD synchronization between on-premises and Azure AD, to maintain identity consistency across hybrid environments.
• Conduct quarterly performance optimization activities, to enhance system performance, resource utilization, and service stability.
• Security & Compliance
• Maintain and enforce M365 security strategies, policies, and procedures, to align with the organization's security posture and compliance mandates.
• Apply geographic-based conditions, MFA, and least privileged access, to safeguard access control and reduce risk exposure.
• Analyze logs and alerts for phishing, malware, and fraud using Proof-point, to protect the organization from advanced email threats and minimize attack surfaces.
• Backup & Data Protection
• Manage and configure Veeam cloud-based backup for M365, to ensure data recovery readiness and business continuity.
• Control and monitor data backup, retention, and recovery operations, to meet SLAs and data governance requirements.
• Infrastructure Management
• Install, monitor, and configure Windows Server roles (AD, DNS, DHCP, WSUS, File / Print), to ensure core infrastructure services are operational and up to date.
• Manage accounts, groups, and enforce security policies via Group Policy Objects (GPOs), to standardize user environments and enforce IT security baselines.
• Oversee virtual infrastructure and ensure reliable data protection, to optimize resource allocation and maintain system resiliency.
• Vendor Coordination & Strategic Planning
• Coordinate with suppliers for support and warranty claims, to ensure timely resolution of hardware / software issues and maintain SLAs.
• Recommend system enhancements and contribute to IT budget planning, to support long-term infrastructure scalability and cost-efficiency.
• Negotiate and manage contracts with vendors and consultants, to ensure quality services and alignment with business goals.

Requirements

Qualifications

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION :

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

Requirements

Candidate Experience To excel in this position, you will need to : Certification Requirements Bachelor’s degree in business administration or equivalent. Technical Skills 2+ years of experience in supply chain / logistics / order fulfillment. Experience in IT industry, software and service delivery is plus. Previous experience in CRM / ERP systems, ex. Zoho CRM, Zoho Books. Proficiency in Microsoft Word, Excel and Outlook. Personal Skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions Working on Weekends, Holidays or outside the business hours could be required.