English Technical Support Specialist

Job Description

We are hiring on behalf of Concentrix, one of our trusted partner companies .

This is an excellent opportunity to join a global leader in customer experience and start building your career with real chances for promotions and growth. Concentrix is known for its dynamic, inclusive culture and commitment to employee development.

About the Role

You will be part of Concentrix’s English Customer Support – Technical Support team , providing assistance to international customers and ensuring smooth resolution of technical issues. This position involves delivering excellent customer service in English, handling inquiries efficiently, and working towards achieving performance and satisfaction targets.

Key Responsibilities :

Provide technical support in English for international customers (B2C)

Handle inquiries through voice / chat / email (depending on account) with professionalism

Troubleshoot and resolve product or service-related issues

Follow company guidelines and ensure high-quality customer interactions

Achieve performance and customer satisfaction KPIs

Document all customer interactions accurately in the system

Collaborate with team members and supervisors to ensure continuous improvement

Requirements

Graduates only (this role is open to university graduates only)

English fluency at B2 / B2+ level (spoken and written)

Strong technical aptitude and problem-solving mindset

Excellent communication and customer service skills

Ability to work under pressure in a fast-paced environment

Commitment to follow company standards and performance targets

Ability to work onsite at the company’s location

Benefits

Salary : Starting from 18,600 EGP up to 20,000 EGP per month (depending on account)

Performance-based incentives for achieving KPIs

Transportation provided : Daily shuttles from pickup points to the company and back

Door-to-door transportation for female employees with shifts ending after 9 PM or starting after 9 PM

Transportation allowance to support additional commuting needs

Medical insurance with top providers

Social insurance coverage

Career development programs and opportunities for promotion

Paid annual leave, sick leave, and public holidays

Access to wellness and employee support programs

Comprehensive training to strengthen your technical and communication skills

Employee recognition programs (performance rewards, employee of the month, etc.)

Collaborative work environment with global exposure

Work-life balance with structured schedules

How to Apply

Start your application today through QuickfirmX — Egypt’s #1 platform for call center jobs.

First Interview : Online pre-assessment with instant feedback in just 15 minutes

Second Interview : Onsite with Concentrix

Choose your preferred interview location : 6th of October / Maadi / New Cairo