Collection Agent

Job summary :

The Collection Agent is responsible for managing client payments, recovering overdue accounts, and maintaining accurate customer records in the CRM system. This role serves as a vital link between the company and clients regarding financial obligations, particularly for delayed payments and monthly installment collection.

Main Functions & Responsibilities :

• Update customer information, payment status, and interaction notes in the CRM system
• Contact clients regularly to collect overdue amounts and monthly installments
• Send appropriate payment reminders to late-paying customers
• Negotiate payment arrangements for overdue accounts
• Notify clients of late payments via email and other communication channels
• Participate in team meetings as scheduled

Qualifications & Requirements :

Competencies & Skills :

Languages & Proficiency Level :