TeleSales Supervisor

A leading Company in Alcoholic Beverages is seeking a motivated and results-driven TeleSales Supervisor to lead their telesales team in a fast-paced environment. In this role, you will be responsible for overseeing daily telesales operations, providing guidance and support to team members, and implementing strategies to increase sales performance.

Key Responsibilities :

• Supervise and manage a team of telesales agents to ensure they meet performance targets and deliver exceptional customer service.
• Develop and implement training programs to enhance the skills and sales techniques of team members.
• Monitor calls and provide constructive feedback to agents to improve their performance.
• Analyze sales metrics and generate reports to track team performance and identify areas for improvement.
• Collaborate with management to define sales goals, strategies, and best practices.
• Create a motivating and positive work environment that encourages team collaboration and achievement.
• Handle escalated customer issues and provide effective solutions to ensure customer satisfaction.

Requirements

Benefits

Attractive Package